Shipping policy
Thank you for shopping with Smart Pick and Pay. Below is our shipping policy to help you understand how and when your order will be delivered.
1. Shipping Cost
Shipping charges are determined by the total order weight and are calculated automatically at checkout
2. Where Do We Deliver?
We offer nationwide delivery across South Africa.
You also have the option to collect your order directly from our store at:
Shop F29, China Mall, Main Reef Road, Amalgam, Johannesburg, Gauteng, 2092
3. Handling & Transit Time
- Handling Time: 1–2 business days (Monday–Friday)
- Transit Time: 2–3 business days (Monday–Friday)
- Order Cut-off Time: 5:00 PM (GMT+02:00) South Africa Standard Time
4. Courier Partners
We use reliable delivery services to ensure your order arrives safely and on time. Our trusted partners include:
- The Courier Guy
- Fastway SA
5. Order Cancellations
Orders can be cancelled anytime before dispatch. If the order has already been shipped, please refer to our Return & Refund Policy for more details on how to proceed.
6. Contact Us
Have a shipping question? We’re here to help.
Smart Pick and Pay
Shop F29, China Mall, Main Reef Road, Amalgam, Johannesburg, Gauteng, 2092
Email: smartpickandpay@gmail.com
Phone: +27 11 249 9599 / +27 79 710 6449
Opening Hours: Monday–Friday, 09:00 AM – 05:00 PM