Privacy policy
1. Introduction
Smart Pick and Pay (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Create an account or register on our website
- Place an order or purchase products
- Subscribe to newsletters or promotional emails
- Contact us via email, phone, or other communication channels
The types of personal information we may collect include:
- Full name
- Email address
- Phone number
- Physical and billing addresses
- Payment information (processed securely via third-party payment gateways)
- IP address and browsing data (collected via cookies)
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate order status, updates, and customer support
- Send promotional materials, offers, and newsletters (only if you consent)
- Improve our website, products, and services
- Comply with legal obligations
4. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share your information with:
- Service providers assisting us with order fulfillment, shipping, and payment processing
- Legal or regulatory authorities as required by law
- Third parties if you give explicit consent
All third parties are required to keep your information confidential and secure.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic.
You can control cookie preferences via your browser settings. Disabling cookies may limit certain website functions.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Your Rights under POPIA
You have the right to:
- Access and obtain a copy of your personal information
- Request correction or deletion of inaccurate, irrelevant, or excessive data
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator if you believe your data rights are violated
To exercise your rights, please contact us using the details below.
9. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children without parental consent.
10. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page.
Please review periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Smart Pick and Pay
Shop F29, China Mall
Main Reef Road, Amalgam
Johannesburg, South Africa