Help Centre
Frequently Asked Questions
Quick answers about orders, delivery, returns, warranty, store pickup and support from Smart Pick & Pay.
Need a fast answer?
Search below or message our Johannesburg team directly for product, order, pickup or warranty support.
Orders & Payment
Checkout, payment safety and order changes.
Browse our store, add items to your cart, then proceed to checkout. We accept card payments, EFT and PayFast.
Yes, but only within 24 hours of placing the order and before it has been dispatched. WhatsApp us immediately at +27 79 710 6449.
Yes. Payments are processed securely using encrypted checkout services. We do not store your card details.
Yes, all prices shown on the website include 15% VAT.
Shipping & Delivery
Delivery timelines, pickup and tracking.
- Johannesburg: 1 to 2 business days
- Cape Town, Durban, Pretoria: 2 to 3 business days
- Remote or rural areas: 3 to 5 business days
Yes. Orders over R2,000 qualify for free delivery anywhere in South Africa.
Yes. Click and collect is available at Shop F29, China Mall, Johannesburg. Bring your order confirmation when collecting.
Once dispatched, you will receive a tracking number by email or WhatsApp. Use it on the courier website to track your parcel.
Returns & Refunds
Return windows, damaged items and refunds.
We accept returns within 14 days of delivery for unused items in original packaging. See our Returns & Refund Policy for full details.
Refunds are processed within 7 to 10 business days after we receive and inspect the returned item.
Contact us immediately via WhatsApp or email with photos of the damage. We will help arrange a replacement or refund.
Products & Warranty
Product quality, demos and warranty cover.
Yes, most electronics come with a 6-month manufacturer warranty. Warranty periods vary by product. See our Warranty Policy.
Yes. Our products are sourced from trusted suppliers and distributors.
Yes. Visit us at China Mall, Johannesburg and our team can demonstrate available products in store.
Contact & Support
Store details, hours and contact options.
- WhatsApp / Call: +27 79 710 6449 / 011 249 9599
- Email: smartpickandpay@gmail.com
- In store: Shop F29, China Mall, Johannesburg
Monday to Sunday: 8:30am to 4:30pm.
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Need more help?
Our team is ready to help with product questions, orders, pickup, delivery, returns and warranty support.