Smart Pick & Pay
Privacy Policy
Your privacy matters to us. This policy explains how Smart Pick & Pay collects, uses, stores, and protects your personal information when you shop online or visit our store.
Privacy Made Simple
We use your information only to run our store properly: processing orders, arranging delivery, supporting customers, and improving your shopping experience. We do not sell your personal information.
Information We Collect
When you place an order or create an account, we may collect:
- Full name and contact details, including email and phone number
- Delivery and billing address
- Payment information, processed securely through PayFast
- Order history, product preferences, and support requests
Yes. When you visit our website, we may automatically collect:
- Browser type and device information
- IP address and country or city-level location
- Pages visited, time spent on site, and referring website
- Cookie and analytics information used to improve our store
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations and delivery updates
- Handle returns, refunds, and warranty claims
- Respond to enquiries and provide customer support
- Improve our website, product range, and store experience
- Send promotional emails only when you opt in
Only if you subscribe to our newsletter or opt in during checkout. You can unsubscribe at any time using the unsubscribe link in any email, or by contacting us directly.
Sharing & Security
We do not sell your personal information. We may share limited data with trusted partners only where needed to operate our business:
- Courier companies to deliver your order
- PayFast to process payments securely
- Shopify as our ecommerce platform
Our website uses SSL encryption to protect your data during transmission. Payments are handled by PayFast, and we do not store your card details. Access to personal information is limited to authorised staff only.
Your Rights
Yes. In accordance with POPIA, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally and operationally possible
- Opt out of marketing communications at any time
Yes. Cookies help us remember your cart, improve site performance, and understand how visitors use our store. You can disable cookies in your browser settings, but this may affect some website functionality.
Privacy Questions?
Contact Smart Pick & Pay if you need help with privacy, account information, order details, or data requests.